Wilkinson Brothers Privacy Policy

Last Updated: 28 August 2025

1. Introduction

Wilkinson Brothers Scrap Metal ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, enquire about our services, or use our scrap metal recycling services.

We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy. By using our services or providing us with your information, you agree to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Your name, phone number, and address (for collections, skip hire, or invoicing).
Service Details: Information about the service you require (e.g., skip hire, collection, site clearance), the types of metal you have, and photos if needed for quoting purposes.
Enquiry Information: Any information you provide when you contact us via our website form or by phone, including the content of your message.
Identification Information: To comply with the Scrap Metal Dealers Act 2013, we are legally required to collect a copy of your valid photo ID (e.g., driving licence) and proof of address (e.g., a recent utility bill).
Website Usage Information: Basic, anonymous information collected via cookies, such as pages visited and site usage patterns (see our Cookie Policy for details).

3. How We Use Your Information (Purpose & Legal Basis)

We use your personal information for the following purposes:

To Provide Quotes & Information: To assess your needs and provide accurate pricing for your scrap metal or services. (Legal Basis: Taking steps prior to entering a contract).
To Schedule & Provide Services: To arrange and carry out your requested service, such as a skip delivery or scrap collection. (Legal Basis: Performance of a contract).
To Communicate With You: To respond to your enquiries, send confirmations, and provide service updates. (Legal Basis: Legitimate interests – providing good customer service).
To Process Payments: To make secure, cashless payments to you for your scrap metal. (Legal Basis: Performance of a contract).
To Comply with Legal Obligations: To meet our legal duties under the Scrap Metal Dealers Act 2013 by verifying and recording your identity. (Legal Basis: Legal obligation).
To Improve Our Services: Using website analytics to understand how visitors use our site and identify areas for improvement. (Legal Basis: Legitimate interests – business improvement).

4. Data Sharing

Wilkinson Brothers Scrap Metal respects your privacy. We do not sell your personal information to third parties. We will only share information if required to do so by law (for example, with law enforcement or local authorities upon request as per our licensing conditions).

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. This includes secure storage of records and limiting who can access client data.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for. Service records, including your identification and transaction details, will be retained for the period required by law (typically 3 years under the Scrap Metal Dealers Act), after which your data will be securely deleted.

7. Your Data Protection Rights (Under UK GDPR)

You have several rights regarding your personal data:

Right of Access: You can ask for copies of your personal information.
Right to Rectification: You can ask us to correct information you think is inaccurate.
Right to Erasure: You can ask us to erase your personal information in certain circumstances.
Right to Restrict Processing: You can ask us to restrict the processing of your data.
Right to Object: You can object to the processing of your personal data.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Cookies

Our website uses a minimal number of cookies for functionality and performance. For detailed information, please see our separate Cookie Policy.

10. How to Contact Us

If you have questions about this policy or how we handle your data, please contact us at:

Phone: 01924 469409
Post: 14 Heckmondwike Road, Dewsbury, West Yorkshire, WF13 3PH

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).